Image
image
image


THE KAVON LEARNING CENTER

COURSE DESCRIPTION

Course Logo

Lean Practitioner Certification for Service Organizations

Description

Lean is not just for manufacturing anymore! This certification is designed for those who will drive the implementation of Lean throughout the organization. Enormous amounts of waste exist in office and service environments. Delays, bottlenecks, errors, redundancy and work-arounds are very common. Non-value-added work can be as high as 70 percent. In this one-week program, you will learn how to use Lean concepts to identify and eliminate waste within your office’s transactional and administrative processes. Apply Lean tools such as 5S, Standardized Work and Value Stream Mapping to help create a culture of continual improvement in your organization. Develop an action plan to determine how you will implement Lean Office in your organization. Upon completion of the program you will be certified as a Kent State Lean Practitioner.

Learning Objectives

At the end of this course, students will be able to:

  • Gain an understanding of the concept and objectives of lean within an organization


  • Gain an understanding of the various forms of waste and how to recognize them


  • Gain an understanding of the role lean plays in an overall continual improvement effort


  • Gain a fundamental understanding of the key lean tools


  • Gain a practical understanding of how to deploy a lean initiative within an organization


Topics Covered
  1. Pupose


  2. Process

    • Introduction

    • Value Stream Mapping

    • 5S +

    • Standard Work

    • Mistake Proofing

    • Total Productive Maintenance

    • Quick Changeover

    • Continuous Flow

    • Kanban

    • Problem Solving


  3. People

Who Should Attend

Key candidates for Lean Practitioner Certification are:

  • Quality technicians, supervisors and managers


  • Plant managers


  • Directors and managers of engineering


  • Vice presidents or managers of customer service


  • Operations managers


  • Vice presidents of manufacturing


  • Directors and managers of patient services


  • Patient quality managers


  • CFOs


  • Presidents


  • CEOs


Organizations in the manufacturing, health care and service-based industries, as well as in higher education, will reap significant benefits from employees attending this program.

Prerequisites

None

Next Course Recommendations

Course Number

Course Name

Lean Six Sigma Black Belt Certification
Lean Six Sigma Green Belt Training and Certification
 

image
image