“Speaking Out”

June 2011

Robert Skillman

Robert is a trainer, consultant, and coach who specializes in Lean/Six Sigma training and deployment. Since 1997, he has been certifying students as Lean/Six Sigma Black Belts and Master Black Belts.

Robert earned his Bachelor of Science (BS) degree in metallurgical engineering from EIP and is Certified as a Lean/Six Sigma Master Black Belt, Lean Sensei, Quality Auditor and Quality Engineer. Bob also serves as adjunct faculty at Kent State University.

Robert has worked in positions ranging from engineering to executive corporate management. His experience has brought him to the point where he now helps companies apply the methods proven to achieve true wealth, prosperity, impeccable quality and competitive positioning in world markets.

Lean Six Sigma

Operational Definition

By Robert Skillman

Dr. Deming felt that this was so important that he devoted a whole chapter to this in his book, "Out of the Crisis" ó Chapter 9.

  • Operational Definition converts concepts to actionable definitions

  • Operational Definition puts communicable meaning into a concept

Dr. Percy Williams Bridgman, 1946 Nobel Prize in Physics Winner, an American physicist who graduated from and taught at Harvard University, wrote on the philosophy of science, and advocated operationalism, and he coined the term operational definition.

Here are some examples of what Iím talking about:

50% Wool 50% Cotton Separate Blend Purchase a fabric that is 50% wool and 50% cotton

  • What does that mean?

  • Or did you mean the wool should be mixed homogeneously throughout the cotton?

  • Clearly whatís missing with the fabric example is operational definition

  • 50% Wool 50% Cotton Mixed Blend
  • If a homogeneous mixture of cotton and wool is required, then cut a small sample from the fabric and measure the wool and cotton content

  • What would it mean if there was 48% wool and 52% cotton?

  • Clearly thereís no such thing as exactly 50% wool and 50% cotton

  • Operational Definition must contain clear statements of specified requirements

  • Can the wool content range from 48-52%?

  • How about the cotton?

For practical everyday life situations clear operational definition may be implicit and further definition not necessary. However, in business and industry the lack of clear operational definition is a major contributor to chaos. How can a worker know; how can they possibly know what is required without clear operational definition?

Here are other examples of what we are talking about:

Is this train always on-time?

    Train With Stopwatch
  • What does that mean?

  • Does this mean that itís on-time except for the times itís not?

  • Is 5 minutes early on-time?

  • How about 5 minutes late?

  • The statement ďon-timeĒ lacks clear operational definition.

  • How precisely should we report arrival time?

  • How about within 15 minutes; maybe 30 minutes?óOn-time keeps getting better

The patient is doing satisfactorily
    Nurse Looking At Patient Chart
  • What does that mean?

  • According to who?

  • Compared to what?

  • Would the doctor, the nurse, relatives, and the patient view this in the same way?

  • Is there a clear operational definition for satisfactorily, and has it been clearly communicated?

  • Operational Definitions are of little value unless they are clearly communicated.

  • Clear communication begins with training.

  • Training must be based on well-organized operational definitions.

  • Well-organized operational definitions generally are purveyed in the form of procedures and control plans.

Examples of terms frequently used, but lacking operational definition:

  • Serviceable

  • Satisfactory

  • "OK as-is"

  • "Good to go"

  • "Doing well"

  • "Doesnít look good to me"

  • Pass/Fail

  • Good enough

  • "The color must be red"

  • Too long

  • Too short

  • "Just made it"

  • To the naked eye

  • Clean

  • Dirty

  • This list can be endless

  • . . . What do you suppose endless means?

Many workers have been criticized, written up and even cashiered out of their job for unsatisfactory performance. I wonder how much of this is due to poor operational definition. How can they know; how can they possibly know? The answer is clear operational definition.

KAVON International, Inc. is a business consultancy that helps clients create Value in order to attain and sustain a Competitive Advantage in the markets they serve. If your company is seeking registration or compliance to any of the Quality Management System standards such as ISO 9001, ISO/TS 16949, AS9100, ISO 17025, ISO 14001, or ISO 13485, or wants to establish a continual improvement program using Lean Six Sigma methodologies, give us a call and let one of our Trusted Advisors help you with implementation and training.

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