Today's quality standards require that a Company implement a Corrective/Preventive Action system to solve existing and potential problems when they arise. The intent behind this requirement is not just a band-aid approach that provides a temporary fix to the problem or for small problems, which have obvious or simple solutions. It is for major and recurring problems that require an in-depth analysis to identify the root cause of the problem and then implement a solution that permanently eliminates a recurrence of the problem.
One of the best ways of accomplishing this is to assemble a cross-functional team that employs various brainstorming and problem solving techniques to root out the fundamental cause and permanently eliminate it. Assembling a team of employees that have never worked together before or participated on a team, can present numerous hurdles that can impede the progress of the team.
KAVON can facilitate this process by bringing its considerable expertise in problem solving, idea generation, and team dynamics to a company's elected corrective action team. We can train teams to work on their own and/or actively participate with the team to solve problems. The benefits of a robust problem solving system reach beyond the quality system and into all aspect of the business.